Our booking policies

Cancellations & refunds

Plans change—we understand! Email us with your name and order number. Cancellation deadlines are measured from 12:00 a.m. Central Time on the first day of your selected delivery week, not an unconfirmed installation day.

• At least 7 full days before: a full refund.
• At least 72 hours but less than 7 full days before: a 50% refund.
• Less than 72 hours before: orders are nonrefundable because pumpkins, materials and delivery time have been reserved.

We will do our best to accommodate a date change within the season, subject to availability. If we cannot fulfill your order, we will refund the unfulfilled portion, including its associated delivery or styling charges. Refunds go back to the original payment method; your bank determines when they appear.

Weather delays

Texas weather keeps us on our toes. Rain alone may not prevent installation, but lightning, flooding, high winds, unsafe access or other unsafe conditions may require a new date. We will contact you as soon as we can to arrange the next available safe installation time.

If we cannot agree on a suitable new date, you may cancel before installation for a full refund of the unfulfilled order. Please tell us before booking if your display is needed for a specific event; a preferred delivery week is not a guaranteed event deadline.

Pumpkin condition & replacements

We select pumpkins with care, but every pumpkin is a natural product with its own color, shape and personality. Please inspect your display after installation. If an item arrives damaged or develops a significant quality problem within 48 hours after installation, email us photos and your order number within that window.

We will assess the issue and, for a delivery-quality problem, replace the affected item at no charge or refund that item's reasonable value if a suitable replacement is unavailable. Minor natural marks and variations are normal. Damage from people, animals, moving the display, weather exposure or improper watering is not covered by free replacements.

This is not an all-season guarantee. After 48 hours, we cannot guarantee the lifespan of pumpkins exposed to Texas heat, moisture, pests or handling, but we are happy to share care tips and quote available replacements.

Delivery & end-of-season recycling

Your delivery address determines the fee shown before payment. Check our delivery area. Installations run September 23–October 30, 2026, with no Sunday deliveries. We will contact you to arrange the installation day within your chosen week.

Optional recycling costs $50 per Doorstep, Cozy Welcome or Autumn Abundance package, and $80 per Grand Harvest, Texas Sized Showstopper or Main Street Harvest package. For multiple packages, those per-package prices are added together. We remove the display and extras we supplied, blow off the porch, and recycle pumpkins to farm animals or compost. Select a pickup week at checkout. We’ll collect during that week without a separate pickup-day appointment; please keep the display accessible.

Photo permission

Photo permission is optional at checkout. Saying no—or leaving it blank—does not affect your service. With permission, we may share photos of the display, without people, house numbers, license plates, your name or address.